Returns must reach us no later than 14 days from the date of order. If 14 days have passed since your purchase unfortunately we cannot offer you a refund or exchange and any items received thereafter will be denied. 

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it in. Should there be any sign of wear a refund will not be made. 

Please be aware before making a purchase that any item returned can take up to 14 days to be refunded back to you.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through trackable mail, as any returned items that are not received by OPAL OMANA will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.


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